Shipping & Return Policies:
Shipping Policy: Canada
We offer FREE SHIPPING in Canada on orders over $50* (Oversized items and other items excluded)
- *Free shipping applies to most online orders over $50; however some items, including oversized items may be subject to additional shipping charges, such as, but not limited to; bikes, frames, wheels, rims, fenders, car racks, cargo racks, trailers and child carriers.
- If your order requires additional shipping we will send you an email after your order is placed with the shipping amount and a link to the shipping product on our website where the appropriate shipping amount can be paid.
- Shipping may be delayed due to inclement weather, lost or stolen packages, and other circumstances beyond our control. If a shipment is lost or missing please contact us and we will open a claim with the shipping provider. Please note, all lost or stolen packages are not our responsibility and are out of our control. Some orders may require additional processing time.
Shipping Policy: USA
We offer shipping on all orders to the United States
- Shipping rates will typically be listed at checkout, however some items, including oversized items may be subject to additional shipping charges, such as, but not limited to; bikes, frames, wheels, rims, fenders, car racks, cargo racks, trailers and child carriers.
- If your order requires additional shipping we will send you an email after your order is placed with the shipping amount and a link to the shipping product on our website where the appropriate shipping amount can be paid.
- All orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and may be subject to import duties, taxes, and custom processing fees.
- A customs invoice may arrive with your shipment or may follow in the mail - Recipients are responsible for paying these additional fees if applicable.
- Shipping may be delayed due to inclement weather, lost or stolen packages, and other circumstances beyond our control. If a shipment is lost or missing please contact us and we will open a claim with the shipping provider. Please note, all lost or stolen packages are not our responsibility and are out of our control. Some orders may require additional processing time.
At this time we only ship within Canada & USA.
In-Store Pick Up
- In-store pick up is free for all online orders
- In-stock items are usually ready for pick up within 1-2 business days, but we will contact you once it is ready for pick up.
- Special order items, or items coming from a 'warehouse', take approximately 3-10 business days to arrive at the store (some items may also require more time due to availability, shipping or for processing or assembly).
- You will receive an email once your order is ready for pickup - Please wait for a confirmation email before coming to pick up your order.
- When picking up you order you will be asked for your order confirmation email and/or photo ID.
- If you need an item right away, please call 250-598-4111 ext. 3, or email: orders@oakbaybikes.com to confirm that the product is available before heading over to our store.
- Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged and the balance credited to your account.
Free Local Delivery in Greater Victoria:
- We are proud to offer free local delivery in Greater Victoria for all online orders.
- We offer delivery anywhere in greater Victoria, including the Westshore and Peninsula, with deliveries 5-days a week and same-day or next-day delivery for most in-stock items.
- See below for delivery areas and schedule:

Free Local Delivery Schedule:
Monday-Friday to the following areas:
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Our weekly delivery schedule:
Victoria - Monday - Friday
Westshore - Mondays and Thursdays
Peninsula - Tuesdays, Wednesdays, and Fridays
Please note: our delivery area is limited to Greater Victoria - we do not offer free local delivery to Sooke, the Gulf Islands or the Malahat and beyond, but we offer free shipping on orders over $50 (exclusions apply) to these locations.
Return Policy:
Satisfaction Gauranteed
- We stand behind everything we sell and we back that.
- If, for any reason, you are not satisfied with your purchase, simply return the item within 30 days (of receiving your order)and we'll replace it or give you a refund.
- Please read below for more information on our return policy and for how to initiate a return.
Returns
- We want to make this simple - If there is a problem with a product, it doesn't fit, or it simply didn't work out, you can initiate a return.
- All returns must be initiated within 30 days of original purchase date or from the date the item was delivered/received.
- To Initiate a Return please email: orders@oakbaybikes.com to request a Return Authorization number (RA#) for your return.
- Please include the RA# on the outside of the box or with the item(s) that are being returned.
- All return shipping costs are to be covered by the customer, original shipping is not refundable unless there was an error with your shipment. We will refund the original purchase amount (minus original shipping costs) when the item has arrived and been approved for return.
- Return Requirements: Items must be in new, unworn/unused condition with original tags attached and in it's original packaging. Merchandise that appears used, doesn't have original tags or packaging will not be eligible for a refund and will be returned to the customer at the customers expense.
- Once the return is approved we will process a refund (or exchange) for the original purchase amount (minus any shipping fees) to the original form of payment.
- Special order items (non-regularly stocked items coming from the warehouse) are final sale or may be subject to a restocking fee up to 20%.
Final Sale Items
- Labour fees, such as custom wheel builds or other services, are non-refundable.
- Shipping fees for non-damaged, or correctly identified items, are non-refundable.
- Gift cards are non-refundable and are exempt from promotions and discount/promo codes.
- All Demo and ex-rental bikes are final sale.
- E-Bikes must have less than 100kms on the odometer at time of return, any more the bike is ineligible for a return or exchange.
- Promo and or discount codes cannot be combined with other codes, sale and or promotions including the 'etransfer' promotion.
- Sale, closeout and Items purchased using a promo code are final sale.
24 Hour Cancellation Policy
- If you would like to cancel your online order, you may do so within 24 hours of placing the order, without penalty.
- Please email: orders@oakbaybikes.com within the 24 hour time-frame of placing your order to cancel your order.
- If you do not cancel your order within the 24 hour timeframe your order may be subject to a restocking fee.
Prices and Product Information
- Our website is intended to help you- we make every effort to maintain current, accurate prices, inventory and product information in our online catalog.
- However, inventory, product information or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error.
- We appreciate your understanding and apologize for any inconveniences. If you see any inconsistencies or errors on our site please reach out via email: orders@oakbaybikes.com