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Online Product Availability 

Our online inventory is refreshed daily to reflect our in-store and supplier stock. Sales that occur during the day that affect our inventory will not be reflected on the website until the evening refresh period. There may be situations where an item appears in stock on the website which has been sold before this refresh period. In the case where an order has been made for an item that shows as in-stock that was sold before the website is refreshed, we will order the item from our supplier as soon as the order is processed and contact you if the item is back-ordered. 


Inventory Availability During COVID-19 

  • Due to the effects of COVID-19 on the supply chain of cycling products, the availability of parts and bicycles are severely limited. In response, we will try to ensure you receive the products you are looking for, recognizing that in some situations we will not be able to do so. In the case that an item you are looking for is affected by significant backorder or is unavailable, we will endeavor to find a suitable replacement. If no replacement is available, we will then work with you to ensure an adequate resolution.
  • Understand that as Oak Bay Bicycles prepares for the holiday season with a shortage of stock, many items will be of interest to multiple customers. In the event that a product under shortage is of interest to multiple customers, we will reserve the product for the individual that is first able to purchase. In the case that multiple payments have been made on the same item, we will defer to the customer that has paid first and refund other customers. In this situation, we will work with the customer to find a suitable replacement or work to ensure an adequate resolution. We understand that in some scenarios, this will not always be feasible, but we ask for your patience and understanding until our store is able to run at full and complete capacity.

Parts and Accessories 

  • We are not able to control the inventory of our suppliers, which may affect your purchase. In the case of inventory shortages from our suppliers, we are not responsible for sudden changes in the ETA of products that will affect your purchase. This can include items that were shown as in stock from our supplier that were ordered and go out of stock at the time of processing. This can also include items that were shown as in stock from our supplier that were ordered and become backordered for any reason. Note that when this occurs, our suppliers do not notify us of these changes. Due to our high volume of layaways and online orders, we cannot guarantee that we will contact you should these types of changes occur to your purchase. If you have any questions about the status of your purchase, please contact the store.


  • We offer 10% off parts and accessories at the time of bike purchase.
  • No labor charges for installations up to a maximum value of 10% of bike purchased.
  • All break-in related adjustments are covered with the purchase of a new bike. Wear and tear, however, is not.
  • We offer a one-time post-purchase service which includes a full bolt check, adjustments of brakes and derailleurs, lubing of chain and pivots and inflation of tires.
  • We offer free system updates for electric-assisted bikes purchased from us for the first year (date of purchase).
  • We also offer free delivery for all new bikes.
  • Bicycle inventory is currently limited due to seasonal demands & the effects of covid-19 on the global supply chain. We have a number of bicycles on backorder with a broad range of approximate delivery dates. To allocate a back-ordered bicycle to yourself we require a deposit*. The allocation of bicycles is on a first-come, first-served basis. Contact us at


  • In the event that we do not have the exact item you are looking for, a special order may be possible. Special Orders, with the exception of bicycles, must be paid in full at the time of purchase and are considered final sale. A special order is defined as anything we do not normally keep in our inventory. 
  • For Special Order bicycles, we require a 50% deposit at the time of order. 
  • A restocking fee may apply if you don’t purchase the item.


  • Bikes purchased online for in store pickup will be assembled by one of our trained technicians, who will build and inspect the bike. The bike will be fully assembled and ready for you. Any extra accessories can be installed for you at this time. 
  • Bikes purchased online and shipped to you will be assembled by our trained technicians before delivery.


  • Our in-store and online inventory are shared, and a balance is maintained to serve both online and local customers. We reserve the right to alter or cancel orders that significantly affect our inventory balance. We will contact you if your order extends beyond our set limits.
  • Due to the current inventory shortage arising from COVID-19, we will be unable to supply bike shops for the 2021 season. We reserve the right to cancel any orders that we have identified as for a bike shop. You will be notified of this cancellation and will have your order refunded.

Returns & Refunds

We want to make this simple. If there is a problem with a product you purchased from us, please bring it back. We will refund the original purchase amount within 30 days of the original purchase date (fulfillment date for online orders). Items must be in new condition. Merchandise that appears used may be denied a refund. Special order items (non-regularly stocked items coming from the warehouse) may be subject to a restocking fee, up to 20%.

You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Canada Post (we do not accept CODs). We will refund shipping costs only if the item is damaged or does not match the items on order. Merchandise returned that appears used may be denied a refund. 

Labour fees, such as custom wheel builds or other services, are non-refundable. Shipping fees for non-damaged, or correctly identified items, are non-refundable. 

Gift cards are non-refundable and are exempt from promotions and discount/promo codes. 

Promo/discount codes cannot be combined with other codes and or promotions.

Items purchased using a promo code are final sale.

Shipping Policy

In-Store Pick Up

In-store pick up is free for all items. In-stock items are usually ready within 1-2 business days. Special order items, coming from a warehouse, take approximately 5-10 business days to arrive at the store. Items may also require more time for processing or assembly. We will call or email you once your order is ready for pickup. PLEASE WAIT FOR CONFIRMATION THAT YOUR ORDER IS READY BEFORE PICKING UP. You may be asked for your order confirmation and/or photo identification when picking up.

If you need an item right away, please call or email ( us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged and the balance credited to your in-store account.

Free Local Delivery

We are proud to be the only shop in town offering FREE LOCAL DELIVERY for your online purchases. Delivery area is limited to the Greater Victoria area (see below) and is available during select hours, Monday - Friday. When your order is ready, we'll call or email to arrange free delivery for a day & time that work for you.

Deliveries are done Monday through Friday, and include the following areas: 

  • Victoria
  • Saanich
  • Oak Bay
  • Esquimalt
  • View Royal
  • Colwood
  • Langford
  • Highlands
  • Metchosin
  • Central Saanich
  • North Saanich
  • Sidney

Unfortunately we cannot offer free delivery to Sooke, the Malahat and beyond, or the Gulf Islands at this time, however all online purchases can be shipped to these locations.  

Want to book a delivery or pick up?


24 hour Cancellation Policy

If you've had a change of heart and would like to cancel your online order, you may do so within 24 hours of placing the order, without penalty. Just email within the 24 hour time-frame or call 250-598-4111, ext 1.

Shipping Rates

*Free Shipping offer applies to online orders, however some oversized items may be subject to additional shipping charges because of size and weight, such as, but not limited to; bikes, car racks, trailers, fenders, wheels, cargo racks, and child carriers. If your item requires additional shipping we will send you an email with the shipping amount, it can be paid by credit card via a cart from our online store or by etranfer to: Shipping may be delayed due to inclement weather, lost or stolen packages, and other circumstances beyond our control. Some orders may require additional processing time. 

Sorry, we do not currently ship outside of Canada.

Dangerous Goods

Standard shipping rates do not apply to orders containing ‘dangerous goods’ as defined by CANUTEC (Canadian Transport Emergency Centre). You will be contacted with a quote for shipping if an order cannot be shipped using standard rates.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Kids Bike Trade-In Program

  • Trade in original kids bike (purchased at OBB) and receive up to 50% of the original purchase price toward a new bike from OBB.
  • Program is restricted to 1 trade-in per bike purchased
  • New bike purchased must be higher value than original value of trade in.
  • Wear and tear is expected, basic integrity of the bike must be intact, however. Any bike in serious disrepair is not eligible for trade-in.
  • Must have proof of purchase/original receipt from OBB to be considered for trade-in program.
  • If the purchase was made under your name and you agreed to be entered into our customer database it may be possible to look up your original purchase. 

*Conditions may apply and are subject to change without notice.